Everything not created by nature is designed by humans, consciously or unconsciously, including organizations. And, anything designed by humans can be purposefully [re]designed to achieve even greater value for the multiple stakeholders. Unfortunately, “most organizations are like VCRs blinking ’12:00.’ They are poorly designed, out of date, and ill-prepared to survive, let alone thrive, in the modern environment” (Latham, 2013).
Framework
The Design Framework provides a flexible yet systematic approach to designing organizational systems for all types of organizations, including commercial, non-profit, and government.
While the framework components are presented sequentially, the process is often an iterative exploration of design considerations and options, in practice.
Research
Much of my research on organization design has focused on developing design methods, principles, and considerations related to the process of organization and management design and understanding how design and excellence frameworks create sustainable value for multiple stakeholders.
Selected Publications
How Much Does Your Organization Weigh? Innovation, Journal of the Industrial Designers Society of America (IDSA).
Management System Design for Sustainable Excellence: Framework, Practices, and Considerations. Quality Management Journal.
Complex system design: Creating Sustainable Change in the Mortgage-Finance System [Commentary]. Quality Management Journal.
Organization Diagnosis, Design, and Transformation Book
This guide is a resource book for leaders, organization architects, change agents, and award examiners. Whether you are diagnosing the existing organization, redesigning the management systems and processes, or leading the transformation, this practical guide has the tools and advice that you need to build a high-performing organization. Out of print and Free to Download | Read More
